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Reserveage :: Affiliate Program FAQ Reserveage Organics™ Affiliate Program Frequently Asked Questions General Information 1. How does the program work? The www.Reserveage.com Affiliates Program allows you to make money by referring customers to the www.Reserveage.com Web site. Every time you refer a customer to us and that customer makes a purchase on www.Reserveage.com, you earn a commission. We handle transaction processing, fulfillment and customer service. We also provide you with detailed reports on sales from your site. You make a commission on every sale. Every month, we send you a check for a percentage of all the sales you referred to our site. 2. How much does it cost? Applying to and participating in the www.Reserveage.com Affiliate Program is absolutely FREE. There is no charge to apply and there is no minimum sales requirement. In fact, there are no fees of any kind. 3. How do I get started? Step-by-step instructions. It’s easy and fun to make! Here’s how: Read the www.Reserveage.com Affiliate Operating Agreement. Fill out the online application - http://www.Reserveage.com/partner/ When you are accepted, you can log on to your profile by going to http://www.Reserveage.com/partner/ Decide how you want to promote www.Reserveage.com on your site. You could link to different sections of our site or display banners. It’s up to you. Return to http://www.Reserveage.com/partner/ at any time to see reports of how your site is doing, how many people are browsing and what they're buying. Run reports your way whenever you want -- they're updated every day! Get paid! We will send you approximately 30 days after the close of each month. 4. Can I take the order on my Web site? No. Our frequent catalog updates, pricing changes, and availability checking are all part of our integrated catalog and ordering software. By using our system to quote media product availability and take orders, you ensure that your visitors get the most up-to-date information and ordering options available from www.Reserveage.com. In addition, a customer's contact and billing information is crucial to our ability to offer excellent customer service. Let www.Reserveage.com take care of everything, then sit back and enjoy the benefits. 5. Does my Web site qualify? Most Web sites will qualify to participate in the program; however, we may reject Web sites that we determine are unsuitable. Anyone may submit an application. We do reserve the right to refuse membership to a site or revoke a site's membership any time if we deem it contains or links to objectionable material. Objectionable material includes, but is not limited to, pornography, explicit language or content, violence, discrimination, promotion of illegal activities, violation of intellectual property rights or laws, libelous, defamatory or disparaging materials or sites with little or no original content. 6. Can a Web site based outside the United States become an affiliate? No, www.Reserveage.com only ships to the U.S. at this time, and affiliates based outside the US cannot be properly compensated. Referral Fees, Tracking, and Payment 1. How does www.Reserveage.com track orders? All links from your site to www.Reserveage.com contain a unique identifier so that every time a user comes to us via your site, we know to credit you when a purchase is made. To ensure proper tracking please utilize Reserveage approved links. 2. What is the technology behind the tracking? We use X-Cart's affiliate tracking system. You will have access to an online password protected reporting system called http://www.Reserveage.com/partner/ that will provide you detailed statistics for your site. The code on your web page that loads the links to our site includes a unique Source ID code (assigned at the time you register your site). Each time a visitor clicks on the link, the unique Source ID code is sent as part of the link so that the visitor is identified as coming from your site. To be able to identify and track visitors and properly assign commissions to referring sites, we append a unique code for each visitor to each page and each link within the page seen by the visitor. This code follows the user throughout the site. At the time a visitor completes a purchase, the code is examined and the dollar amount of the sale, together with the Source ID of the referring site, are stored in our database so that your commission can be computed. However, there are situations when you won't get credit. For example, if someone follows a link from your site to www.Reserveage.com, and browses but doesn't buy anything, and later follows a link from another www.Reserveage.com affiliate Web site, the code for the second referring site will replace yours. 3. How can I keep track of how many people I refer? We provide 24-hour access to detailed reports that allow you to track sales and traffic activity. There are numerous online reports on http://www.Reserveage.com/partner/ that are updated daily. These reports tell you how many users saw and clicked-through to links to www.Reserveage.com from your site, how many orders were placed, how much your site has earned in commission and much more. These reports will help you maximize your revenue. 4. How much will I get paid? Commission rates are based on the net sales (as defined in the Affiliate Agreement) you generate per month. You can earn between 12% and 18% based on your level of sales. If a customer comes to www.Reserveage.com directly from your site and then buys any product on www.Reserveage.com, you get credit. 5. When will I get paid? All commission earned for the month will be paid out on the last pay period of the following month. If a product that generated a referral fee is returned by the customer, then we will deduct the corresponding fee from your next monthly payment. If there is no subsequent payment, we reserve the right send you a bill for the fee at the end of the following month. 6. Will I earn referral fees for personal orders? Yes! Join the www.Reserveage.com Affiliate Program today, set up your links and buy products for yourself through your links. This is our bonus to you for joining the program. Remember, when you set up your links, please also include one of our affiliate logos on your site. Linking to www.Reserveage.com 1. What are my responsibilities? You may set up as many links as you like to www.Reserveage.com. You are responsible for using placing the links on your site. We allow you to link to just about anything on our site -- it's up to you how many or how few links you include. Then you sit back and we do the rest! 2. What is www.Reserveage.com responsibility? www.Reserveage.com will provide you with the tools and support you need promote Reserveage Organics™. http://www.Reserveage.com/partner/ is your online resource center for graphics, links, and more. Additionally, you can contact us for further help at affiliates@Reserveage.com. And, of course, we handle orders, shipping products, billing customers, paying your commissions, and managing customer service. 3. Should I mention www.Reserveage.com on my Web site? We're proud of our relationship with each of our affiliates. By downloading our logo, you add immediate brand recognition to your store. There are specific guidelines on how to identify yourself as an affiliate in our Affiliate Operating Agreement. Please do not indicate that you are "part of" www.Reserveage.com , "partners" with us, or that you "work for www.Reserveage.com". For a variety of legal reasons, it's very important that our relationship be properly represented on your Web site. If you can't find the answer to your question here, please e-mail us at affiliates@Reserveage.com and we'll be happy to assist you. If you're an existing affiliate, please include your http://www.Reserveage.com/partner/ username and password to help us identify your account. 4. Can I use the www.Reserveage.com name and logo on my site? Yes. But please do not alter our logo in any way and adhere to the guidelines above and in the Affiliate Operating Agreement. You may download logos at http://www.Reserveage.com/partner/ 5. Can I change the images provided by www.Reserveage.com? We have created images for you that represent our brand name and logo in a consistent fashion, for you to use without modification. 6. Can I use descriptions, etc.? Content that is clearly marked with a copyright notice from a third party other than www.Reserveage.com cannot be used on your site. You'll have to contact the copyright owner for permission to reproduce that material. Reviews specifically attributed to www.Reserveage.com products are written by our staff and may be reproduced as long as you note our copyright. Reviews written by other sources, including professional reviewers, publications, and www.Reserveage.com customers, are copyrighted by others. We reproduce them on our site by permission, but our arrangement does not give us the right to pass this permission along to our affiliates. 7. Can I link to your home page? We have created images for you that represent our brand name and logo in a consistent fashion, for you to use without modification. 8. Can I list product prices? No. We regularly add and remove products to our featured product lists, where special discounts may apply for a limited time. Changes in availability can also lead to changes in prices or discounts, and our prices frequently fluctuate. Affiliates who list prices run the risk of causing confusion for their customers should our price be different. We can only honor the prices listed on our online store, according to our pricing policy. 9. How do I change my account information? All account information can be updated on http://www.Reserveage.com/partner/.